Booking Terms &
Conditions

Section 1 · The Organiser

1.1 Who you are contracting with

These Booking Terms and Conditions (the "Terms") govern the contract between TheCampBox Ltd, a private limited company incorporated in Scotland under company number SC597976, with its registered office at 139/10 Great Junction Street, Edinburgh EH6 5JB, United Kingdom, trading as The Kilted Unicorn (the "Organiser", "we", "us"), and you, the person named on the Booking Confirmation and all members of your travelling party ("you", "the Client").

1.2 How to contact us

Email: info@thekiltedunicorn.com
Phone: +44 7796 691826
Post: 139/10 Great Junction Street, Edinburgh EH6 5JB, United Kingdom

1.3 Our regulatory and professional status

We operate as a package organiser under the Package Travel and Linked Travel Arrangements Regulations 2018 (PTR 2018), which implement EU Directive 2015/2302 into UK law.

Insurance underwritten by AXA XL Insurance Company UK Limited, arranged by Touchstone Underwriting Limited, policy TULTOL03194626 (28 April 2026 to 27 April 2027), placed by James Hallam Limited (FCA no. 134435).

Legal Expenses: ARAG plc, policy TULLEX03199026, up to £100,000 per claim.
Travelife Partner: GB0136, valid to 20 November 2027.
VisitScotland Quality Scheme: Partner.

Financial failure protection: A financial protection arrangement under Regulation 19 PTR 2018 is being put in place. Full details will be communicated to you before your contract is formed.

Section 2 · What we offer

We design and deliver three categories of Scotland travel experience. Each has its own specific provisions set out in Sections 10, 11 and 12 of these Terms.

Self-drive tours — Bespoke multi-day itineraries you drive yourself, using a rental vehicle we arrange on your behalf. We design the route, book accommodation and activities, and provide a digital road book and telephone support throughout.

Driver-guided tours — Multi-day tours where a certified guide-driver employed or contracted by us drives you across Scotland in a company vehicle, accompanies you throughout, and coordinates all accommodation, activities and daily logistics.

Day tours and walking experiences — Single-day guided experiences, starting and ending in the same location. Shorter-format products with their own pricing and cancellation terms.

2.1 Package travel status

Self-drive tours and driver-guided tours both combine two or more travel services under one contract and price, and constitute package travel within the meaning of the PTR 2018. Day tours qualify as packages only when they include two or more bundled travel services.

Section 3 · How to book

3.1 Enquiry, quotation and confirmation

You send us an initial enquiry. We respond with a proposed itinerary and a firm quotation, valid for 14 days. The contract is formed when you confirm the quotation in writing, accept these Terms, and pay the deposit set out in Section 4. Your Booking Confirmation is issued at that point.

3.2 Pre-contractual information

Before you confirm, we provide you with the standard information form required under PTR 2018 (Appendix A of these Terms). Please read it.

3.3 Your acceptance

By confirming a booking you represent that: you are at least 18 years old; you have authority to bind every other member of your party; you have read and accepted these Terms on behalf of each party member.

3.4 Special requirements

If you or a party member has specific mobility, medical, dietary or other requirements, tell us in writing before confirming the booking. We will confirm what we can and cannot accommodate before the contract is formed.

3.5 No right of withdrawal for package travel

Package travel contracts are excluded from the 14-day consumer right of withdrawal that applies to distance contracts under UK consumer law. Cancellation is governed by Section 7 of these Terms.

Section 4 · Prices and payment

4.1 Currency

All prices are quoted and payable in pounds sterling (GBP). Currency conversion, if any, is at your card issuer's rate on the day of payment.

4.2 Deposit and balance

A deposit of 30% of the total tour price is payable on booking confirmation.

• Self-drive tours: balance due 45 days before departure.
• Driver-guided tours: balance due 60 days before departure.
• Day tours: full payment due at booking.
• If you book within the balance period, the full price is payable immediately.

4.3 Payment methods

We accept bank transfer, Visa, Mastercard and American Express. Bank transfer charges are your responsibility.

4.4 Late payment

If the balance is not received by the due date we may treat the booking as cancelled by you, with cancellation charges applying as set out in Section 7.

4.5 Price revisions

Once a Booking Confirmation is issued, the price is fixed. We may revise it only in the limited circumstances permitted by the PTR 2018 (changes in fuel costs, taxes or exchange rates directly affecting the package). Any revision will be notified in writing at least 20 days before departure and may not exceed 8% of the total price. If a revision exceeds 8%, you may accept, take an alternative package, or cancel without penalty.

Section 5 · Changes requested by you

5.1 Amendments

You may request changes up to 60 days before departure, subject to availability and supplier charges. An administration fee of £75 applies per amendment request.

5.2 Amendments within 60 days

Requests within 60 days may be treated as cancellation and rebooking at our discretion.

5.3 Transfer to another traveller

You may transfer your booking to another person, on reasonable written notice of at least 7 days before departure. Both of you will be jointly and severally liable for any balance due. An administration fee of £75 applies.

Section 6 · Changes or cancellation by us

6.1 Minor changes

We may make minor adjustments to the itinerary before or during the tour: equivalent accommodation, adjusted timings, alternative routes. These do not entitle you to cancel or claim compensation.

6.2 Significant changes

If we make a significant change, we will tell you as soon as possible. You may accept the change, accept an alternative package of equivalent or higher quality at no extra cost, or cancel with a full refund within 14 days.

6.3 Cancellation by us

If we cancel for any reason other than force majeure, we will refund all sums paid within 14 days and pay compensation proportionate to the circumstances.

6.4 Force majeure

We may cancel if performance is prevented by unavoidable and extraordinary circumstances within the meaning of the PTR 2018 (armed conflict, serious security threat, natural disaster, epidemic, or any comparable event). In that case we will refund all sums paid within 14 days but will not be liable for additional compensation.

Section 7 · Cancellation by you

7.1 How to cancel

Any cancellation must be sent to us in writing by email to info@thekiltedunicorn.com. The cancellation takes effect on the date we acknowledge receipt in writing.

7.2 Cancellation charges — self-drive tours

7.3 Cancellation charges — driver-guided tours

7.4 Cancellation charges — day tours

7.5 Cancellation for extraordinary circumstances

You may cancel without paying cancellation charges if unavoidable and extraordinary circumstances significantly affect the performance of the package or the transport of passengers to the destination. In that case you are entitled to a full refund within 14 days but not to additional compensation.

7.6 Travel insurance

We strongly recommend comprehensive travel insurance covering cancellation and curtailment. US and Canadian clients should note that most domestic health policies do not cover medical treatment in the UK and that medical evacuation from remote Scottish locations can be very costly.

Section 8 · Our liability to you

8.1 Responsibility for the package

We are responsible for the proper performance of all travel services included in your package under Regulation 15 of the PTR 2018, whether those services are provided by us or by third-party suppliers.

8.2 Remedy for non-conformity

If any service does not conform to the contract, we will remedy it within a reasonable time, at no extra cost, unless doing so is impossible or disproportionate. If we cannot remedy it, we will offer a suitable alternative of equivalent or higher quality, or, where only a lower-quality alternative is available, a proportionate price reduction.

If you fix a reasonable period for us to remedy the non-conformity and we fail to do so, you may remedy it yourself and claim reimbursement of necessary expenses.

8.3 Notification

You must inform us without undue delay of any non-conformity you observe during the tour. Delay in doing so may reduce any compensation we would otherwise owe.

8.4 Cap on liability

Subject to Section 8.5, our total liability to you and your party under or in connection with this contract is capped at three (3) times the total price paid by you for the tour. This cap covers all heads of loss combined.

8.5 What is never capped or excluded

Nothing in these Terms limits or excludes our liability for:

1. personal injury or death caused by our negligence or by the negligence of our staff or subcontractors;
2. fraud or fraudulent misrepresentation;
3. gross negligence or wilful misconduct; or
4. any other liability that cannot lawfully be limited.

8.6 Indirect and consequential losses

We are not liable for indirect or consequential losses, loss of enjoyment, loss of profit or business revenue, or any loss that was not reasonably foreseeable when the contract was formed.

8.7 International conventions

Where a service within your package is performed by a carrier whose liability is governed by an international convention (Montreal, Athens and so on), our liability for that service is aligned with the limits set by that convention.

8.8 Optional activities

Any activity you choose to undertake outside your confirmed itinerary is at your own risk and under the terms of the relevant provider. We are not liable for any injury, loss or damage arising from optional activities.

Section 9 · Your obligations

9.1 Travel documents and entry formalities

You are solely responsible for holding a valid passport and for obtaining any required UK Electronic Travel Authorisation (ETA) or visa. Since 2 April 2025, an ETA is required for visitors from EU countries, Switzerland, Canada and several other nationalities. Apply via gov.uk before travelling. ETA costs are not included in the tour price.

9.2 Travel insurance

Comprehensive travel insurance is a condition of booking. Your policy must cover, as a minimum, cancellation, curtailment, emergency medical expenses, medical evacuation and personal liability. We will ask for your insurer name and policy number before departure.

9.3 Behaviour

You and each party member must behave in a way that does not endanger the safety or comfort of others, our staff, or third parties. We may terminate your participation in a tour without refund if your behaviour warrants it. We may recover from you any costs arising from damage caused by you.

9.4 Fitness to participate

Some routes, accommodation and activities involve walking on uneven terrain, climbing stairs without lifts, or long journeys. Please ensure that you and each party member are physically fit enough for the itinerary as booked. Contact us before booking if you have any concern.

Section 10 · Self-drive tours — specific provisions

10.1 The rental vehicle

We arrange the rental vehicle with a reputable UK company, but the rental contract is between you and the rental company directly. Their terms, insurance provisions and excess charges apply to you. We are not party to that contract.

10.2 Driver requirements

You must hold a full, valid driving licence and have held it for at least one year. EU licence holders must carry their licence and a valid passport (not national ID card) since Brexit. Most rental companies require drivers to be aged 25 or over.

10.3 Driving in Scotland

Scotland drives on the left. Highland and Island roads are often narrow single-track roads with passing places and livestock. Drive at a speed appropriate to conditions. We can provide a guide to single-track driving on request.

10.4 Collision damage

The rental vehicle comes with basic third-party cover and CDW (collision damage waiver). Additional excess reduction and other optional covers are offered by the rental company at collection. We cannot advise on whether to accept them.

10.5 Accidents and breakdowns

In case of accident, call the rental company's emergency number, complete their accident report, and photograph the scene. Contact us only for logistics on your onward itinerary. For breakdowns, call the rental company's roadside assistance.

10.6 Included and excluded

• Accommodation (room type and breakfast as specified in your quotation)
• Rental vehicle (unlimited mileage, CDW, TPL, theft protection, VAT)
• Activities stated in the quotation
• Personalised digital road book with clickable contacts and what3words coordinates
• Telephone support throughout

• Flights and international travel to Scotland
• Fuel
• ETA fees
• Optional rental extras (excess waiver, additional driver, child seat, GPS)
• Meals not stated in the quotation
• Personal spending, gratuities, fines
• Personal travel insurance

Section 11 · Driver-guided tours — specific provisions

11.1 The vehicle

Driver-guided tours are performed in company vehicles covered by insurance including Hire and Reward cover for fare-paying passengers. Seatbelts must be worn at all times.

11.2 Luggage

One main bag (check-in size) and one hand bag per traveller. Please tell us at booking if you need to bring additional or oversized items.

11.3 The guide-driver

The guide-driver drives the vehicle, provides commentary, and coordinates daily logistics. All our guide-drivers are First Aid certified and carry a first aid kit in the vehicle.

The guide-driver may adjust the itinerary in real time for reasons of safety, weather or road conditions, or to take advantage of a spontaneous opportunity. Minor adjustments of this kind are not a non-conformity.

The guide-driver may decline any request that would compromise safety or require a breach of UK road traffic law or professional driving-hours regulations.

11.4 Guide accommodation

The guide stays in separate accommodation, at our cost, not charged to you.

11.5 Minimum and maximum group size

The minimum and maximum number of participants is stated in your quotation. If the minimum is not reached, we will notify you:

• At least 20 days before departure for tours of more than 6 days.
• At least 7 days before departure for tours of 2 to 6 days.

You may then accept a substitute package of equivalent quality or receive a full refund.

11.6 Included and excluded

• Transport in our company vehicle
• English-speaking guide-driver
• Accommodation stated in the quotation
• Activities stated in the quotation
• Digital road book

• Flights and international travel to Scotland
• ETA fees
• Meals not stated in the quotation
• Personal spending and gratuities
• Personal travel insurance

Section 12 · Day tours and walking experiences — specific provisions

12.1 Meeting point

Day tours start at a confirmed meeting point at a specified time. We will wait up to 15 minutes past the start time; after that, the tour begins and no refund is due to late arrivals.

12.2 Weather

Day tours proceed in all weather except where the guide judges that safety would be compromised. The guide's decision is final.

If we cancel for safety reasons, you may reschedule (subject to availability) or receive a pro-rata refund for the portion not delivered.

If you choose not to participate because of weather the guide judges acceptable, cancellation charges apply under Section 7.4.

12.3 Physical fitness

The difficulty level of each tour is described in our materials. Please choose a tour appropriate to your fitness level and tell us about any health concern before booking. The guide may modify a route or, in exceptional circumstances, decline to take a participant if safety is at risk.

12.4 Included and excluded

• Guide
• Transport if stated
• Entry fees if stated
• Meals if stated

• Transport to and from the meeting point
• ETA fees
• Meals not stated
• Personal spending and gratuities
• Personal travel insurance

Section 13 · General provisions

13.1 Complaints and alternative dispute resolution

If anything falls short of what we promised, please tell us immediately, on the ground, by phone or email. Prompt notice gives us the best chance to put things right.

If the matter is not resolved during the tour, submit a formal written complaint within 30 days of your return. We will respond substantively within 30 days of receipt.

If we have not resolved the dispute within 60 days of your complaint, you may refer it to an Alternative Dispute Resolution (ADR) scheme. We will identify the applicable scheme at the time.

13.2 Data protection

We process your personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018 (ICO registration ZB347196). Your data is used to perform the contract and for communications you have agreed to receive. Our full privacy policy is available at thekiltedunicorn.com/privacy-policy.

To fulfil the contract, we share relevant personal data (name, phone, email, stay dates, special requirements) with the suppliers involved in your journey: accommodation providers, rental companies, activity operators. These data are shared only for the purpose of delivering your booked services.

13.3 Photography and testimonials

If you voluntarily share photographs or videos of your tour with us, you authorise us to use them on our website and social media (organic posts only), unless you object in writing. This does not extend to paid advertising, printed materials or any commercial sponsored use. You may withdraw your consent at any time. We will never use images of minors without the written consent of their parent or guardian.

13.4 Governing law

These Terms are governed by the laws of Scotland. Consumers resident in the European Union retain the benefit of any mandatory consumer protection provisions of their country of residence under EU Regulation 593/2008 (Rome I).

13.5 Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions continue in full force.

13.6 Language

These Terms are issued in English. The English version is authoritative.

13.7 Entire agreement

These Terms, together with your Booking Confirmation and any pre-contractual information provided, constitute the entire agreement between us.

Section 14 · Specific provisions for clients resident in the United States or Canada

14.1 Why this section exists

TheCampBox Ltd is a Scottish limited company. All our tours take place in Scotland. Our staff, vehicles, contractors, insurance and assets are in Scotland. For these reasons, and to ensure that every client is treated under the same body of law, we ask our US and Canadian clients to agree to a single legal framework for any dispute that might arise between us.

14.2 Governing law

This contract, including any non-contractual claim or dispute arising out of or in connection with it, is governed exclusively by the laws of Scotland. No other legal system applies.

14.3 Exclusive jurisdiction

Any dispute, claim, controversy or cause of action arising out of or in connection with this contract, including any dispute relating to its formation, validity, interpretation, performance, breach, termination, or any tort, consumer-protection, statutory or other non-contractual claim, shall be brought exclusively before the courts of Scotland sitting in Edinburgh, United Kingdom.

You agree that you will not file, join or maintain any proceeding against us in any court of the United States, any US state or territory, or any court of Canada or its provinces or territories. You waive any objection that the Scottish courts are an inconvenient forum or lack personal jurisdiction over you.

14.4 Class action waiver

To the fullest extent permitted by Scots law, you waive any right to participate in a class action, collective action, representative action or consolidated proceeding against us. Any claim must be brought in your individual capacity only.

14.5 Personal injury and death

Nothing in this Section 14 limits or excludes our liability to you for death or personal injury caused by our negligence or that of our staff or subcontractors. A claim for personal injury or death may be brought in Scotland on the terms of Sections 8.4 and 8.5.

14.6 How we obtain your consent

Because we take this framework seriously, your consent is obtained in three stages:

1. Pre-contractual disclosure: these Terms are provided to you in full before any payment, and we draw your attention to this Section 14 in our written communications.
2. Specific booking-form consent: the booking form includes a separate tick-box: "I have read and agree to the jurisdiction terms in Section 14 applicable to US and Canadian residents." A general acceptance of the Terms is not sufficient for this purpose.
3. Post-booking confirmation: your Booking Confirmation email restates the substance of this Section 14 and invites you to contact us within 7 days if you do not agree, at no cost.

14.7 Severability

If any provision of this Section 14 is found unenforceable, the remaining provisions remain in full effect. Unenforceability of the class action waiver does not affect the governing law or exclusive jurisdiction provisions.

14.8 Insurance and medical evacuation

US and Canadian clients are particularly urged to review their travel insurance before departure. Standard US domestic health insurance does not cover medical care in the UK. Medicare does not apply outside the United States. Emergency evacuation from remote Scottish locations can cost tens of thousands of dollars and is generally not covered by default travel policies. We recommend a policy with at least USD 250,000 in emergency medical cover and USD 100,000 in evacuation cover.

Appendix A · Standard Information Form

PTR 2018, Schedule 1, Part 1

Key rights under the Package Travel and Linked Travel Arrangements Regulations 2018

The combination of travel services offered to you is a package within the meaning of the PTR 2018. You benefit from all UK rights applying to packages. TheCampBox Ltd is fully responsible for the proper performance of the package as a whole.

TheCampBox Ltd has protection in place to refund your payments and, where transport is included, to ensure your repatriation if it becomes insolvent. Details of insolvency protection will be communicated to you before the contract is formed.

Your main rights at a glance

• You will receive all essential information about the package before the contract is concluded.
• There is always at least one trader who is liable for the proper performance of all travel services included in the contract.
• An emergency number is available throughout your trip: +44 7796 691826.
• You may transfer the package to another person on reasonable notice and possibly subject to additional costs.
• The price may only be increased in limited circumstances (Section 4.5), and not within 20 days of departure. If the increase exceeds 8%, you may cancel without penalty.
• You may terminate the contract without paying any termination fee if essential elements other than price change significantly, or if unavoidable and extraordinary circumstances prevent the tour from taking place.
• You may terminate the contract at any time before departure against payment of the applicable cancellation charge (Section 7).
• If, after departure, significant elements cannot be provided, suitable alternatives will be offered at no extra cost. Where services are not performed as agreed and this substantially affects the package, you may be entitled to a price reduction and/or compensation.
• You must report any non-conformity without undue delay during the tour (Section 8.3).
• If TheCampBox Ltd becomes insolvent, payments will be refunded. Financial failure protection details will be communicated before the contract is formed.

More information on your rights under the PTR 2018 is available at legislation.gov.uk.